Senior Data Analyst

Job Summary:

The Senior Data Analyst manages, stores and interprets data for all operations at ChartSpan.



Essential Duties:

Interpret data, analyze results using statistical techniques and provide ongoing reports

Provide feedback to leadership on individual and group trends

Develop and maintain key operational reporting

Identify, analyze, and interpret trends or patterns in complex data sets

Locate and define new process improvement opportunities

Work with management to prioritize business and information needs

Maintain a current understanding of enrollment and patient service departments operations and procedures.

Oversees and manages all customers legacy patient lists

Creating appropriate documentation that allows stakeholders to understand the root cause of customer churn

Other duties as assigned



Skills and Abilities Required:

Bachelors degree in business related field or equivalent experience

Proficient skills in Excel and/or Google Docs/ Sheets, with the ability to create formulas, tables, graphs, etc.

Advanced organizational skills with the ability to handle multiple ongoing assignments

Ability to collaborate effectively and work as part of a team

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Problem Solving skills

Strong verbal and written communication skills



Experiences/Skills that will make a candidate successful

Operating Knowledge in SQL and scripting languages preferred

Experience in maintaining various business intelligence tools preferred

2 to 3 years of developing and automating reports

2 to 3 years experience of call center reporting and forecasting





Physical Requirements:

Must be able to remain in a stationary position 50% - 85% of the time.



Work Environment

This job is 100% remote.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.